When UPS Attacks

I ordered a new surround sound system last week when I found a good deal on a ONKYO receiver and a full set of speakers. It would have been really cool to have hooked up to my DVD player and my Home Theater Computer and be really loud and obnoxious in all my geek tech glory. I bought it from a long time online retailer that millions have shopped from before and had to pay about $50 for shipping via the ever-present UPS. The boy in brown showed up today to drop off my purchase, and came to the door with just his little computer and said to go ahead and sign to accept the package. Remembering what my mama said, I waited to sign the little machine until he brought the package up to me. When he brought it up to the porch, this is what I was treated too (click on the pictures to see the full set).




So I did the safe thing and refused delivery. Besides being hi-tech electronics, and obviously dropped something fierce, there was a very good chance that some of the pieces could have fallen out or been stolen. Refusing delivery makes UPS and Crutchfield fight it out, while Crutchfield just sends me a new box and I (hopefully) have no worries while having to wait a bit longer.

Now the thought on my mind is this: The UPS guy knew that this box was beat the fuck up. He also know what my options were in this situation. So why did he ask me to sign for it before he brought it up to the porch?

Was the guy just a dick and wanted to stick me with a busted stereo, maybe yell "Gotcha!" as he dropped it off and run away. Is there some kind of corporate policy out to screw over the customer by sticking people with broken things so they have to go through all the red tape on the off chance that most will just give up and accept the bad fortune? Who knows, maybe the guy just had a long day and didn't want to have to lug a 90 pound box from truck to door then back again. Whatever the situation, none were my responsibility and I was not about to make it mine. Moral of the story? Watch your six people. There are a lot of ways for retailers, shippers, middlemen and others to take advantage of your dollar if you let them. Don't be no sucka baby.